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Masalah Domain Hilang Yang Beli Dari Esatrio Klarifikasi

Discussion in 'Hosting & Domain' started by esatrio, Jul 9, 2014.

  1. esatrio

    esatrio Hero

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    Assalamualaikum warga ads-id

    langsung aja, barusan baru pulang jalan2 dapet PM dari mbak mycorpsking yg katanya domain yg beli dari saya hilang, saya langsung lihat domain saya juga hilang. terus PM dari mas user "website" yg juga sama. Domain mbak mycorps di delete alasan chargeback, yg saya hilang ga ada alasan. dan kayanya bakal sama sama semua yg beli domain dari saya. jadi ini thread minta maaf dan klarifikasi.

    oke, sekarang saya lagi telp godaddy customer service, semoga dimudahkan. karna kalau pakai email pasti lama, livechat juga lama.
    mohon tunggu update dibawah ini.

    update 10.01 : ini email yg saya dapat
    PHP:
      Dear  ,

           
    This notice is to inform you that the items listed below have been deleted from your 84XXX110 account:

           .
    COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    .COM Domain Name Registration 1 Year (recurring): XXX.COM
    DST
    ......

           If 
    you feel this action has occurred in error or you need further assistance:

                 
    • VisitGoDaddy Support
                • Phone
    : (480505-8877

           Thanks again 
    for being a GoDaddy customer.                                  Sincerely,
    GoDaddy 
    ------ Update 10:11 : percakapan livechat, sudah dihubungi lewat telpon, tapi saya gak ngerti :palu: kebetulan setelah ditunggu livechatnya aktif. percakapan:
    HTML:
     Live Chat
    
        A product expert will be with you soon. Estimated wait time is 28 minutes. Thank you for your patience.
        System - 
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        System - 
        You're not connected.
        A product expert will be with you soon. Estimated wait time is 22 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 17 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 14 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 14 minutes. Thank you for your patience.
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        A product expert will be with you soon. Estimated wait time is 9 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 9 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 8 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 8 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 8 minutes. Thank you for your patience.
        A product expert will be with you soon. Estimated wait time is 8 minutes. Thank you for your patience.
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        A product expert will be with you soon. Estimated wait time is 2 minutes. Thank you for your patience.
        You're chatting with Michelle.
        Michelle - 
        Hi. Thanks for contacting Chat. My name is Michelle. How can I help you today?
        satrio - 
        hi
        satrio - 
        my name satrio, and my account number is 84XXX110
        satrio - 
        hello there/?
        Michelle - 
        Im here.
        Michelle - 
        What can I help you with
        satrio - 
        ok, my domain have been deleted from my godaddy account
        satrio - 
        ok, first. i want to tell you that im sorry for my bad english
        satrio - 
        and email sent to me said "Dear , This notice is to inform you that the items listed below have been deleted from your 84196110 account:"
        satrio - 
        can you tell me where and how can my domains are deleted?
        Michelle - 
        Give me a few minutes to look into this for you.
        satrio - 
        ok
        Michelle - 
        Ok so it looks like our verification department removed these domains because there was an issue with the payment method.
        Michelle - 
        I do not have the ability to put these back into your account. If you would like to keep those domain names you will need to email [email protected] with the domain names you are requesting back.
        Michelle - 
        We have not heard from you in a while. If you wish to continue this chat, please respond within the next two minutes.
        satrio - 
        so i should contact godaddy via email?
        Michelle - 
        Yes you have to contact the email address I provided to you
        satrio - 
        will it be any fees of requesting my domain back?
        Michelle - 
        Unfortunately, I cannot answer that question.
        Michelle - 
        I don't know.
        satrio - 
        im sorry, what time does usualy [email protected] reply to my problem?
        satrio - 
        im afraid i should wait day or two
        Michelle - 
        Standard time frame is within 72 hours.
        satrio - 
        ok, thank you for your information
        Michelle - 
        Your welcome
        Michelle - 
        Thank you for using Live Chat. To help us serve you better, please take a moment to complete a short survey. It will display after you click the "close" bubble at the top right of the screen.
    
    update 11:18 : baru kirim email, nunggu responya godedi.
    update 4:10 :sudah dibalas godaddy, masih dalam proses. untuk sementara emailnya belum di update dulu
    update kasmis 10:11 :belum ada balesan, godedi malah nawarin promo 20% off -_-
    update sabtu 1:12 : belum dapet balesan juga, email dikirim ulang

    mohon tunggu update selanjutnya
    ------------------------------------------

    UPDATE 15 JULY
    Belum ada tanggapan juga dari godaddy, jadi takutnya gak bisa selesai cepat kasusnya, saya udah tawarkan FULL REFUND ke beberapa orang yg sudah saya PM. Kalau mau lihat dan nunggu kelanjutannya dari godaddy bisa aja, tapi saya ga jamin bisa selesai cepat/tuntas. Jadi opsi terakhir saya tawarin FULL REFUND. Maaf sebesar-besarnya, ini jelas kesalahan saya.

    **Belum semua di-PM ya, harap sabar. biar selesainya gak berbelit saya PM sebagian orang dulu untuk tawaran full refund-nya
    ,

    UPDATE 21 july:
    maap lama ga update, baru online ads-id lagi soalnya. tinggal beberapa member ads-id yg tinggal refund. Untuk masalah domain, masih di contact dengan Godaddy-nya




    -----
    Thanks,
    S
     
    Last edited: Jul 21, 2014
  2. srodoks

    srodoks Super Hero

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    semoga cepat kelar om prosesnya,,, bayarnya pake CC yak om?
     
    ryandipranata likes this.
  3. esatrio

    esatrio Hero

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    iya ni om, makasih om
     
  4. broda

    broda Super Hero

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    ane doain gan moga dipermudah dan semua permasalahannya cepet selesai
     
  5. esatrio

    esatrio Hero

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    ok mas, trimakasih
     
  6. teguhaditya

    teguhaditya Super Hero

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    semoga cepat selesai masalahnya om, domain ane dulu juga pernah diambil alih sama godedi, solusinya ya telp, email, telp, email, dan akhirnya suruh bayar seharga biaya registrasi domain normal, kalau di hitung-hitung sih lebih mahal nelponnya dari pada bayar fee buat restorenya.
     
  7. esatrio

    esatrio Hero

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    ini sedang saya coba dulu mas :D , makasih mas doanya
     
  8. gelas

    gelas AdSense Fan

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    semangat om,, semoga tambah sukses setelah musibah ini
     
  9. esatrio

    esatrio Hero

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    trimakasih mas, amiin
     
  10. mycorpsking

    mycorpsking AdSense Fan

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    Terima kasih atas usahanya ya Mas. Semoga Alloh mudahkan.
     
  11. narutosecret

    narutosecret Super Hero

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    punya ane juga kena nih
    bisa di bantu balikin gak gan?
     
  12. esatrio

    esatrio Hero

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    E maaf om, yg domain yg mana om?
    Perasaan belm pernah transaksi domain sama om? :D

    Coba pm aja
     
  13. narutosecret

    narutosecret Super Hero

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    memang enggak ada transaksi sama agan
    cuma minta bantuan gan, siapa tau agan bisa bntu
     
  14. esatrio

    esatrio Hero

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    oh kasus domain yg sama ya?
    saya usahain mas, siapa tau aja,heheeh :D
     
  15. msaputra27

    msaputra27 New Comer

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    semoga cpt teratasi dibantu doa
     
  16. esatrio

    esatrio Hero

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    okey mas, makasih
     
  17. bluefespa

    bluefespa AdSense Pro

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    Walah, pantesan ko dapet email gitu dari godaddy.. Moga dipermudah kang...
     
  18. WAhyu Chool

    WAhyu Chool AdSense Pro

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    ane kena jg nih gan, domain ilang dari akun "nangis2""nangis2" klo bisa restore PM ane ya gan? blog ane baru mau bagus serpnya ehh kok mlh ad masalah gni.
     

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